Customer Services

Luxell is committed to ensuring consistent and total customer satisfaction with a focus on process improvement, innovative technical solutions, and unstinting targeting of on-time delivery.

Upgrade of legacy displays and controls including support

Refurbishment & Repair

Contract Manufacturing & Testing

Service Process

• Customer product analysis and evaluation
• Failure trend analysis
• Customer warranty repairs
• Cost of repair estimate
• Upgrades and revision changes performed to customer direction
• Full ATP testing including ESS
• Troubleshooting to component level
• SMT capability
• Refurbishments
• Design change recommendations submitted to Engineering for evaluation
• Full program support per customer contractual agreements
• Coordinate and receive customer material returns through RMA system
• Complete product tracking through Customer Service